coronavirus customer update

Author Ronnie Li

23 Mar 2020

With so much uncertainty and upsetting information regarding Covid-19, we wanted to reach out to offer our customers some words of comfort and reassurance.

We are following all Government and WHO advice on hygiene, health and travel procedures for our employees.  We have already aligned our activities to the UK Government Guideline on COVID – 19. Communications to staff on hygiene has been increased to help prevent the spread of the virus in line with UK Government recommendations.
Business Continuity plans are in place, and our flexible working policies mean there should be minimal disruption to the business, but we will continue to monitor the situation.  Currently Our mail order service remains OPEN but delivery services might experience delay by destination where limited by government restrictions.   Our London retail showroom is temporarily closed.
An internal working group has been established to monitor and respond to the ongoing situation. This ensures that we are aware of the impact to the business and can respond quickly should the situation develop.
We are also working with our key partners and suppliers to maintain the supply chain and will assess this against our critical business processes.
Please be aware these may continue to change in the coming days and weeks. We will continue to keep you updated further. In the meantime, if you have any queries, please do not hesitate to contact your Account Manager or our Customer Services team.
Yours sincerely,
Ronnie Li
Managing Director
Chrisanne Clover

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