As of Jan 1st 2021, following the completion of Brexit, all shipments from the UK to EU countries are subject to customs clearance.
For customers in the EU countries, UK VAT is NOT charged to your order but your local VAT will apply, in addition to any duty and clearance charges where applicable. We are not responsible for any charges or delays caused by local customs clearance process.
For trade customers in the EU countries, please follow your local post-brexit guidelines. UPS, our key shipper for all exports, requires Chrisanne Clover to be fully compliant with all export documentation. Your local UPS should be expected to offer import clearance support.
For trade customers registered for VAT in the local country, please note that UK VAT exemption is not longer applicable. You are not charged for UK VAT but your local VAT will be applied when you import from the UK. For customers who have own EORI number, please include into every order placed.
When your order is dispatched and arrived in the destination country, you are responsible for the Customs Clearance as required by the local authority under the local regulation.
* We do NOT accept any return of shipment due to customs clearance issues unless authorised by Chrisanne Clover.
For any customers in the EU countries who organise their own collection from Chrisanne Clover in the UK, please make sure that the shipper you use completes all documentation as required.
Further details are still being clarified and we will update you once there are any.