You will find below the details of our polices for Returning Cut Fabric, Stock Items (such as Accessories, Crystals, Dancewear and Stock Couture) and Bespoke and Made to Order Items.
For our full Terms and Conditions and how to Cancel an Order please click here.
Please read carefully and follow the instructions. Our Return address is listed below but if you have any questions or are unsure please contact us via email at [email protected] and we will be happy to help.
Cut Fabric Returns
Please note that we do not accept returns on cut fabrics unless the item is defective, or your order has been processed incorrectly.
Colour deviation is unavoidable on computer screens as each computer screen settings vary. If you are unsure on a colour or colour match, please request a sample first before ordering, please contact our sales team at [email protected]
If a product is defective, please notify us within 21 day of receipt. We will examine the returned product and will notify you of your refund within a reasonable period of time, typically 7 to 14 days after receipt of goods. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. No consequential loss can be claimed, and we reserve the right to withdraw any compensation due to false claim.
Stock Items
You will need to notify us and return the product within 21 days of receipt of your order. We aim to process your refund as soon as possible but please note that you are responsible for shipping the items back to us. We recommend that you use a tracked service as no refund will be possible if the item does not reach us. On receipt all items will be inspected and only items in a saleable condition will be refunded.
For standard returns we will refund the price of the product in full, however, you will be responsible for the cost of returning the item to us.
If a product is defective, we will examine the returned product and will notify you of your refund within a reasonable period of time, typically 7 to 14 days after receipt of goods. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. No consequential loss can be claimed and we reserve the right to withdraw any compensation due to false claim.
All items must be unused and unworn. Tights may not be returned once opened unless they are faulty.
Bespoke and Made to Order Items
As these items are made specifically for you and to your own specification, we are unable to accept returns unless the item is defective. In respect of any problems arising as a result of incorrect measurements being provided by you, no refund will be provided but we will be happy to discuss with you any alteration costs needed to rectify your order.
If a bespoke or made to order product is defective, you must inform us within 21 days of receipt of the item and return it to us at your cost. We will examine the returned product and will notify you of our findings within a reasonable period of time, typically 7 to 14 days after receipt of goods. If the product is found to be deffective it will be repaired or replaced, and we will refund the delivery charges for returning the item to us. No consequential loss can be claimed, and we reserve the right to withdraw any compensation due to false claim.
Please send all Returns to:
CHRISANNE CLOVER HEAD OFFICE
RETURNS
110-112 Morden Road,
Mitcham, Surrey
CR4 4DA, UK
Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’. Any customs charges incurred by Chrisanne Clover due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding refund.
